Product warranty
In today’s world business, providing support to customers is considered one of the most important indicators of a company’s activity, so that the improvement of the quality level of customer support is considered as the driving force for the expansion of a company’s business. In order to achieve maximum customer satisfaction and increase productivity in the use of its products, Dr. Majalli Chemical Industries Complex offers various services to customers as follows:
Assessing customer needs and the feasibility of using the company’s products.
Advice on choosing the right grade for the customer’s needs.
Providing technical specifications of the product as an analysis certificate.
Scientific advice while using the products.
Providing products in the customer’s preferred packaging.
The possibility of returning the product in case of any defects or non-compliance with the technical specifications; The details of how this process is explained below.
Returning goods
All the products produced by Dr. Majalli Chemical Industries are subjected to numerous chemical and physical evaluations before being stored in the company’s warehouses to ensure the quality of the final product that will be provided to customers. However, the customer may not be satisfied with the delivered product for various reasons. In line with the general policies of this company in order to achieve maximum customer satisfaction, the occurrence of any of the following cases can be subject to the guarantee of returning the goods:
Non-compliance of the chemical quality of the product with its analysis certificate.
Errors in the product label such as printing errors.
The volume or weight of the product is less than what is written on the label.
The presence of leakage in the product if it is not caused by improper transportation.
The presence of impurity particles unrelated to the product.
Respected customers can request to return the goods if they see any of the above. The steps for reviewing the return request are as follows:
1. Contact the sales department of the company and fill out the customer complaint form. At this stage, the personnel of the sales department receive the required documents from the customer.
2. Evaluation and review of the complaint filed in the chemical industries of Dr. Majalli.
3. Transferring the final result of the investigation to the sales manager.
4. Contacting the customer to return the product if the complaint is justified.
The following items will not be subject to the terms of returning goods:
Any defects caused by improper transportation of goods.
Any defects caused by improper storage and contrary to the conditions listed on the label.
Claims regarding the low weight or volume of the product if the seal has been opened.
You, dear consumers, can use a wide range of services and support from our experts while contacting this collection in addition to conveying your opinions, suggestions and criticisms to this company.